WE GUARANTEE OUR SHOES ARE FREE OF DEFECTS
If the shoes you purchased on www.matthewdack.com are not to your satisfaction, you may return them in their original unworn / unscratched / uncreased and saleable condition, stating i) the reason for the return and ii) whether you would like to exchange the shoes (for another size or style) or a refund.
We recommend you try on the shoes indoors on a carpeted surface so as not to scratch the soles, and that you not bend the shoes to prevent creasing the uppers. We reserve the right to reject any return of damaged, scratched or creased shoes.
Returns are free within Canada and continental USA. Canadian customers must use the FedEx Ground return label included in your shipment. USA Customers must email us to arrange for a free return at : firstname.lastname@example.org.
You must return the shoes, in their original shoebox and shipping carton, by FedEx Ground(call FedEx to schedule a pick-up:1.800.463.3339) to the following address:
MATTHEW DACK FOOTWEAR LTD.
3648, rue Paul-Archambault
Quebec QC G1W 0B3
We must receive the returned shoes within 30 days of delivery to you. We will process your return within 10 business days thereafter.
Refunds take up to 8 business days from the processing date to show on your credit card statement.